Frequently Asked

Questions

  • All rentals are by the day, versus 24 hours, regardless of what time the rental starts.

    During peak season months of June, July & August, all Bike & Beach Gear rentals are due back by 4pm the last paid day of your rental.

    In remaining months, they are due back by 4pm for day-trip visitors and by 10am the following morning for overnight Tybee visitors. (Select 4pm the last full day in both cases, and we will manually update the overnight visitors to 10am following morning on our end.)

  • For multiple-day rentals, we offer complimentary delivery and pick up to the rental house or condo where you are staying. We are unable to deliver to other locations or for day-trip visitors.

    Multi-day beach gear rentals are also delivered to your rental unit as we do not set up on the beach. The benefit is that you can set up yourselves anywhere on the island and use it each day later into the evening.

  • Being a 3-mile wide island, bikers can easily take in all Tybee sights within the day. Bike route signs will guide you on less traveled residential roads, looping from the north end lighthouse down to the south end public pier. TIMS bikes can also be ridden on the beach for a true island experience.

    For the safety of our renters, bikes cannot be ridden to Fort Pulaski or used on the McQueen’s Island Trail. These are both considered off island and there are not safe roadway conditions to access them.

    All gear (bikes, beach & baby) is required to stay on Tybee Island, and multiple day rentals are only available for overnight guests.

  • At our north end shop (1101 Hwy 80) there is free on-street parking surrounding the shop - anywhere the curb is not painted yellow. All other locations on the island, including at our south shop (1510 Butler Ave) there is metered parking. You can bike to anywhere on the island from either one of our shops.

  • There are no fees for cancellations or changes to reservation as long as changes are made before gear is delivered or picked up.

    Once gear is received, there are NO REFUNDS for returning early or due to inclement weather.

  • It is very important to note that customer is responsible for gear once received. All bikes are provided with a bike lock that must be used any time bike is not in use. All beach gear must be attended to at all times and not left alone on beach or at outside rental unit.

    Any theft or loss due to not adhering to this is the customer’s sole responsibility and they will be charged a full replacement fee for the item.

    Any damage done to rental gear due to customer negligence will also be charged for.

    Customers are required to inspect gear upon receipt and alert the TIMS Bikes team of any issues immediately at beginning of rental for replacement of items.

  • Simply call our shop at 912-786-8467 or email timsbikestybee@gmail.com and we’ll get it updated for you. If changes are needed the day of, please call.